Privacy policy

This Privacy Policy explains how New Wave Synergy Pty Ltd ("New Wave Synergy", "we", "us", "our") collects, uses, discloses, and protects personal information in relation to the Touchpoint website and service. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that is reasonably necessary for our business activities. This may include:

• Contact details — name, company, email address, phone number, and job title when you submit an enquiry or request a pilot conversation.
• Enquiry content — messages, project details, and other information you choose to share with us.
• Technical information — limited analytics and log data (e.g. device type, approximate location, pages viewed) used to operate and improve this website.

2. How we collect information

We collect personal information directly from you when you interact with our website, submit the contact form, send us an email, or call us. Where lawful and practicable, we give you the option of dealing with us anonymously or under a pseudonym.

3. Why we collect and use information

• To respond to enquiries and partnership opportunities.
• To evaluate, scope, and deliver pilot deployments.
• To provide and improve the Touchpoint service.
• To comply with legal and regulatory obligations.
• To send occasional service-related or business communications where you have consented or where permitted under the Spam Act 2003 (Cth).

4. Disclosure of personal information

We may disclose personal information to:

• Our staff, contractors, and service providers acting on our behalf.
• Technology providers that host our website, email, or data infrastructure (including providers located outside Australia, such as the United States and the European Union).
• Professional advisors (legal, financial, accounting) when reasonably necessary.
• Regulators, law enforcement, or other parties where required or authorised by law.

Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient does not breach the APPs.

5. Cookies and analytics

This website uses a limited number of cookies and similar technologies to operate essential functionality (for example, remembering your theme preference). We may also use privacy-respecting analytics to understand aggregate site usage. You can disable cookies in your browser settings; some functionality may be affected.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes access controls, encrypted transport, and secure cloud infrastructure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Retention

We retain personal information only for as long as is necessary for the purposes for which it was collected, to comply with our legal obligations, or to resolve disputes. When no longer required, we take reasonable steps to destroy or de-identify the information.

8. Your rights

Under the Privacy Act and APPs, you have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Ask us to stop sending marketing communications.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us using the details in Section 10. We will respond within a reasonable period (generally within 30 days).

9. Complaints

If you believe we have breached the APPs, please contact us first so we can investigate and attempt to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact us

Questions, requests, or complaints regarding this Privacy Policy should be directed to:

Naomi Mabvurira
CEO & Founder, New Wave Synergy Pty Ltd
naomi@newwavesynergy.com
0410 323 102

11. Updates to this policy

We may update this Privacy Policy from time to time. The current version, with the effective date shown at the top of the page, will always be available on this website. Material changes will be communicated where reasonably practicable.